Our arrangements are designed with
care and creativity, and while we aim to match the photo as closely as
possible, some variations may occur. Due to factors like seasonal availability
and market conditions, we might need to substitute flowers or containers to
ensure your bouquet remains beautiful and fresh.

Rest assured, any substitutions
will be made thoughtfully to keep the overall style and color scheme intact. If
you have specific preferences or important design elements, please let us know
at checkout or reach out directly. We’re here to ensure your arrangement is
just right!

Each bouquet is hand-crafted and entirely unique, we do not guarantee the bouquet will look exactly like the photo as there are slight design variations to every arrangement. We do guarantee the bouquet will have at least the same number of stems and have the distinct qualities as shown in the photo.

Occasionally certain flower stems may not be available. In order to fulfill your order in a timely manner, alternate or substitution floral stems to the ones seen in the bouquet photos may be necessary to ensure your bouquet is comparable to the requested item.

If you are sending a bouquet to a hotel, care center, or hospital, please also include the department, floor, or room number where applicable and that they are able to receive deliveries. Ella's Enchanted is not responsible for the package once it has been delivered to the reception or front desk.

If you are sending a bouquet to a commercial or business address, please also ensure that they are open on your selected delivery date.

We are unable to deliver to P.O. boxes at this time.

Ella's Enchanted provides an estimated delivery window for the day of your scheduled delivery.

Delays may be possible due to unforeseeable circumstances during the delivery. If Ella's Enchanted is unable to access your property or residence our Driver will try to contact the sender or receiver via the information processed upon purchase. If no one is available to receive the delivery our Driver will return with the delivery to our store where our team will continue to reach out to the Sender for further instructions.

If your bouquet has been delayed due to an outside event beyond our control, please contact us at info@EllasEnchanted.com

If you entered the incorrect address, city, or zip code, or are missing an apartment or unit number or if the address is gated – it can lead to delay of your delivery. If an address update or correction needs to be made once the order is in transit, there may be an additional charge and delay of delivery.

If you are sending a bouquet to a hotel, care center, or hospital, please also include the department, floor, or room number where applicable and that they are able to receive deliveries.

If you are sending a bouquet to a commercial or business address, please ensure that they are open on the day of your scheduled delivery.

To care for your flowers, first remove the hydration wrap and trim the stems at an angle. The fresh trim will allow the flowers to absorb water. Fill a vase with water and add the enclosed food packet. Remove any leaves that fall below the water line and place the flowers in an area away from direct sunlight. To help prolong flower life, change water and trim stems daily.

Why are some petals browning or appear wilted?

Guard petals are the outer petals that protect the inner petals that have yet to bloom. They may be of a slightly brown or charred color and will naturally and gradually pull back to allow the flower to fully open. These also may be gently removed by hand with a peeling motion, down towards the stem once it was been hydrated.

Generally order changes are not guaranteed and may only be accommodated at our discretion.

If you made a mistake and need to update the shipping information or card message, please reach out to our team at info@EllasEnchanted or call us at 562-596-7733

If the order has already entered the shipping process, any address changes may incur a fee and may result in a delivery delay.